Frequently Asked Questions

Choose an available product, size, and color, add the item to your cart, then continue to checkout. Enter your delivery address, select a payment method, and review everything before confirming.

The storefront currently offers Cash on Delivery and InstaPay. InstaPay orders require a receipt image and a transaction or reference number as shown during checkout.

Review the size guide and product information before adding an item to your cart. Fits can vary, so use the measurements shown for the specific product whenever available.

If you used an account, open My Orders to review the current order status. Stages such as processing, shipped, and delivered appear when they are updated in the system.

Changes or cancellation may no longer be possible once preparation begins. Contact support as soon as possible with the order number, and the available options will depend on its current status.

Delivery timing is an estimate based on the selected city, product availability, and operating conditions. Available details appear during checkout, and support may follow up if a material delay occurs.

Shipping cost is calculated for the selected city and is shown before you confirm the order. The storefront does not assume one fixed fee for every location.

Exchange or return requests depend on the item’s condition, the order, and the policy shown at purchase. Contact support before sending anything back so the correct steps can be provided.

Keep the item and its packaging, take clear photos of the issue, and contact support with your order number as soon as possible so the case can be reviewed.

Email the demo support address at support@zevaro.example. Phone and WhatsApp details shown in this project are display-only and are not live service channels.